FAQ’S
Disclaimer Info / Frequently Asked Questions
Yes. All custom finishes are hand-stained and antiqued which includes a custom aging process. Please remember that, due to natural variations, we can NOT guarantee that every piece will be 100% match to a color sample, or another item on display. This natural process not only adds to the beauty to your products, it will also ensure that every piece is truly unique.
All special orders will take a MINIMUM 4 to 6 weeks to complete. In some cases it could be less. But with custom orders it is hand crafted and can not be subjected to a set amount of time.
In order to lower the cost of delivery/installation we let a third party to do the delivery and installation. They have worked with us for over ten years. They know everything about delivery and installation. And they do the installs almost everyday. They will not do any electrical or plumbing it’s (installation only). You pay them direct for the work done. If you have any problems with the work. You can call us and we will have them take care of it for you.
Delivery and installation is done by an independent crew. We do not provide this service ourselves we connect you to skilled workers who know how to install and handle fountains. A quote for the work done is given. They will install and get your fountain running. Once and only once it is running you pay them directly. This insures that you are satisfied with the quality of work. And it proves that the work was completed. All that is needed is electricity and water in the fountain at all times, they will run for years. If you do something to cause it to stop working such as not adding water add chemical that you are not supposed to or try to clean it and cause it to stop working. You are fully responsible for this. The installation crew will come to your home for a fee. To fix the problem you created.
Yes, when picking up your order you have the right to inspect your product before you accept it. Once you leave our property you are on your own. YOU are responsible for any damage to your product. This includes installation. Your concrete may knock together. When this happens it will crack or chip. Pot Farm is NOT liable for any breakage while you are in possession of the product. Order pickup hours are Monday through Friday 9am to 2pm, Saturdays call to see if we have man power to load your order. Also we generally do not load orders on Sundays. It is always recommended to call first to insure that we have the proper manpower available to load on any given day. As to avoid a long wait to be loaded up. We will not load product in anything other than a pickup truck or trailer. If the customer wishes to pick up an order, in any other type of vehicle other than a truck or trailer. They are welcome to load the items themselves. Our employees are not allowed to do this for insurance purposes. Please feel free to give us a call.
No, all of our fountains use recirculating pumps. However, you do need a 110v GFCI outlet to plug the pump into. All you need to do is assemble your fountain, fill it with water, plug in the pump, and enjoy!
All fountains can be powered by a solar pump. It is NOT recommeded. We do not commonly stock them. We can order them for you. They will not be covered under any warranty nor will we be responsible for the performance they produce.
Although a concrete pad under your fountain is ALWAYS recommended for stability, it may not always be necessary. It depends on the style of the fountain (fountains without bottom ponds often require a foundation in most cases.) and the stability of the ground where the fountain is going to be placed. Make sure you place your fountain on a firm, level surface that will remain that way even when it becomes wet from rain or splash. Some of the time going without a foundation is okay. The choice is up to you. Pot Farm Backyard or the install crew will not held responsible for you decision.
Assuming your fountain has been properly assembled, it may lose water due to evaporation and splash. It may be necessary to add water as much as twice a week or more depending on the outdoor temperature and the style of the fountain. Some fountain styles tend to splash more than others, and therefore need to be refilled more often. Many of our customers run a drip irrigation line to their fountain and refill it every time they water, automatically!
The water in your fountain will turn green due to algae growth. This occurs naturally in almost all fountains, especially when the weather warms up. Use water treatments such as an algaecide, which kill the algae in the water. This product, which needs to be applied to the water periodically according to the instructions, is safe for birds and dogs, but not for fish. NEVER UNDER ANY CIRCUMSTANCE SHOULD YOU USE CHLORINE THIS CHEMICAL WITH DESOLVE THE CEMENT AND EAT THE COMPONETS. POTFARM BACKYARD WILL NOT BE RESPONSIBLE FOR YOU USING SUCH CHEMICAL.
All of our finishes are very durable, so there is no difference in quality. While our standard finishes are either paints or washes, our premium finishes are surface-applied stains that actually react with the concrete to give it color. These stains are more costly and require more labor to apply.
Due to splashing and possible water damage, all of our fountains are intended for outdoor use only.
If you live in an area where freezing occurs, you should take precautions to protect your fountains and statuary during the winter months. Though we use quality materials, we cannot guarantee our products against ice damage. Protect all fountains from freeze-thaw cycles. All cast stone, including cast stone concrete, is slightly porous, which allows very small amounts of moisture to absorb into the surface of the fountain over time. If this moisture freezes, it can cause small cracks or chips. The fountain may be left in severe freezing weather, provided it is covered and/or dry. It is recommended that the pump be brought indoors during periods of freezing weather which causes concrete to break up and disintegrate. You should remove all water from bowls or any area where water may collect. If you cannot disassemble your fountain or statuary and move it out of the elements for winter storage, you should cover the fountain or statue with a plastic tarp. You may want to place burlap or another absorbent material inside the plastic tarp to absorb any condensation. Do NOT allow water to collect in any part of your fountain or statue and do NOT allow your fountain or statue to sit in a pool of water.
ALL SALES ARE FINAL ON SPECIAL ORDERS. (Unless authorized by the owner, 25% restocking fee will apply, on the total selling price.) In some cases we will allow full store credit regarding the purchase. The final decision is left up to the owner.
For customers living in hard-water or mineral-rich water areas, please read.
Very Important!!!!
Hard water should be filtered before filling your fountain.
you can use a hose-attached prefilter, such as the PreFresh Spa & Pool Water Fill Filter, available online or at a local swimming pool supply store. In areas with severe hard water, only distilled water should be used to fill your fountains. Filtering the water will remove most of the mineral content in hard water, however, lime scale and white residue can still appear on your fountain, which should be removed immediately.
Any white residue (white scale, lime scale, calcium buildup, or efflorescence) that builds up on the fountain should be removed immediately. This buildup is normal and unavoidable in areas with a high mineral content in the local water supply. The best way to remove any white residue would be to gently scrub a mixture of Protec or (CrystalClear-SubLime) and water along the surface of the fountain. A mixture of 1 part white vinegar and 3 parts water will also work and removing any white residue.
Failure to remove any white residue will stain and/or damage the fountain. Pot Farm Backyard does not cover damage from white scale, lime scale, calcium buildup, or efflorescence.
DO NOT PUT CHLORINE OR OTHER POOL CHEMICALS IN YOUR FOUNTAIN. CHLORINE WILL DAMAGE THE PUMP AND DISCOLOR THE CONCRETE. FOUNTAIN AND PUMP DAMAGE DUE TO CHLORINE POT FARM BACKYARD WILL NOT BE RESPONSIBLE FOR.
